“Time is the scarcest resource of the manager; if it is not managed, nothing else can be managed.”
__Peter Drucker– Management guru and author (1909-2005)
The quote inserted above takes place at the beginning of the book we are going to talk about today. This book who has the title “TIME MANAGEMENT” – and it is available in PDF file at the end of this article – is one of the most beneficial books I had read ever. Simply because it is easy and direct, you will get the information directly and you will have the chance to practice it in your real life. After reading the 162 pages of this book, certainly you will have a clear vision about the importance of organizing and managing your time, and – as our aim in this article – how to apply this knowledge in the real life. The book is supplied by facts, summaries, and statics to measure and clarify how far it makes difference between time really managed and time wasted making things not really useful. The book guides the reader also by Self-Assessment Quizzes to measure how far he/she control his/her time. The reader finds also a lot of topics how to keep himself motivated all the time.
After reading this book, you will be able to:
Identify your actual time management capacity.
Find ways to focus your activities.
Set Goals, Objectives, and To Do lists for yourself.
Use your time efficiently.
How to manage your time in the workplace.
And as a valuable gift from the author, you will find at the end of the book a list of more readings to learn about time management.
And here is the book,, Enjoy!!
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You are a new hired in a call center and you are assuming it is hard to grow!!
It’ Okay! All of us had been passed before such moments and it is amazing when you get some assistance to continue following your success.
Today we will provide you with best tips to grow with a call center career path! So, let’s start
1- Test your abilities
Review your ability to do all is required to complete the job under your responsibilities is critical to estimate your future growth, and to stand on solid ground before being engaged with a job with more responsibilities. And that’s exactly your managers looking for. To do that, ask yourself some questions like:
Am I able to get my target every month?
I there any comments or coaching questions from my manager that are repeatable?
I get how much per cent from my target every month?
And so on..
2- Continuously learn
Learning for any of us is the most vital means to grow by gaining new knowledge, and it must be continuous. Specially in the call center field where is there new every time, you be in touch with all around you to get help and answers for any questions, either about the product you are working on, or for the way to help a customer from the first call. Getting more knowledge have huge befits for you and your reputation.
3- Get more relations with peers
The relations with your coworkers and peers will eventually help you get help any time. More than help, you will be a trusted member in the group who is able to help and interact; and that’s exactly you need to be promoted for new higher position.
4- Be aware of company standards
The company you are working for is, like every business on the earth, looking for benefits and you as an employee needs to understand what’s exactly important for this company. By knowing the company standards, you will know what you need to do to be an attractive performer for your management.
5- Take time to rest
Working as a CSR (Customer Service Representative) is likely to be difficult job. You have to handle a lot of things in the same time, and these things require full attention from you. So, it’s important to handle your time as well, Stay focused and take moments of rest.
6- Be organized
Be organized in a call center means be available, and avoid letting yourself overwhelmed by many tasks. Handle every task on time and go for the next one.
7- Respect the company’s time
Time is critical for any call center because every contract with clients is based on how much time the call center will provide with agents. So, stay always on time, don’t exceed breaks, start your work on time and leave on time. That’s critical for you to get a promotion.
8- Stay focused
Don’t lose your focus for any reason. Any mistake can eventually delay your growth. You can keep yourself focused by organizing your time between work and time for rest.
9- Improve yourself and abilities
Show your management and coworkers that you grow and eliminate issues, that you able to ameliorate your capabilities and that you gain more experience day over day.
10- Be patient
Patience will provide you with the power to continue. Don’t give up, and remember, call centers needs huge efforts and hard work to get your dream real in this field.
Don’t forget, read these tips many times and reflect about it, generate more ideas for yourself, and practice it all the time in your work.. Success is not easy, but also it is possible.
